1) Definitions and
Interpretations in these Conditions
The 'Company' shall mean QualityCourses, or Quality
Choice Worldwide SL, or Rodivan Quality SCP. 'The client'
shall mean the person in whose name the booking is made
and shall include the person or persons on whose behalf
the same is made. 'Force Majeure' shall mean any event
outside the Company's control which prevents the prompt
performance of its obligations, including war and civil
strife, etc.
2) Arrival and Departure
Dates
Where accommodation is shown for one week, this means 6
nights from Sunday to Saturday, unless otherwise
indicated. However, if you spend less than 6 nights in
your accommodation in any particular week, you will not
receive any discount. Extra night/s accommodation can be
booked at the time of enrolment for an additional cost (subject
to availability). If you have booked an airport pick-up
or one is included in the program of your choice, the
Company must receive your arrival information at least 2
weeks prior to your start date. Airport pick-ups will
only transfer you from the designated airport for your
school to your program accommodation. If you have no
airport pick-up booked or included and do not send us
your arrival information we cannot guarantee that your
host family/landlord will be available to greet you upon
arrival. Any additional costs (hotel, taxis, etc)
incurred due to your failure to provide the Company with
your arrival information at least 2 weeks in advance,
are your responsibility.
3) Courses The
Company offers a range of language level options from
beginner to advanced. Upon arrival, all students (except
absolute beginners) will take a written or oral test to
determine at what level they should begin their studies.
The number of course lessons corresponds to the
particular school's practice and one lesson may last
from 40-60 minutes - the number of minutes per lesson is
usually shown in our page of prices, in the section
called “general characteristics”. The exact number of
hours shown in our website may be somewhat reduced due
to the initial level test which usually takes place on
the first Monday of the course (sometimes no classes are
missed, often the first 2 lessons are missed, and
occasionally the whole of the first Monday is missed).
There may also be some missed hours due to evaluation
testing during the course (often on Fridays every 2 or 4
weeks). The Company does not accept any liability for
lessons missed due to these reasons and no refunds will
be given where lessons are missed due to testing. In the
rare event that you are the only student of your level,
and you are enrolled on a group course, the school may
offer you individual tuition up to the value you have
paid for group classes, rather than put you in a class
at the wrong level.
The Company will not refund any monies to a client who
applies for a course requiring a specific level and is
then found to be unable to join the course after the
initial level test. In this case, the client will be
offered a suitable alternative by the school and any
difference in price (if the alternative course is less
expensive) will be refunded by the Company. In cases
where there are insufficient numbers to run a group
class, a reduced number of individual classes may be
offered or the course may be offered at another school
of similar standard. You must inform the school staff
immediately of any situation affecting the quality of
your program (including but not limited to course or
accommodation). The Company reserves the right to refuse
a refund if you have declined to accept reasonable
solutions offered to you by the school staff or the
Company. Matters outside of the control of the school or
the Company shall not be considered for refunds.
4) School Rules and
Regulations
The Company cannot be held responsible for providing
supervision of any kind either through the schools or
through the host families. Participants are expected to
be courteous and respectful guests. Illegal drug use or
abusive behavior at any age or alcoholic consumption by
minors will not be tolerated. The Company reserves the
right to refuse to serve, to cancel and/or terminate
participation for any person who fails to comply with
the policies of the program provider (e.g. the school,
program organizer), or for any other reason deemed
necessary, in the sole discretion of the Company.
5) Under 18
Neither the Company nor the school or host family will
provide any kind of supervision for anyone under 18
attending an adult program. All students under the age
of 18 must include a completed waiver, signed by both
themselves and their parents, with their enrolment. No
enrolment will be considered without a signed waiver.
6) Materials and Transfers
Course materials, examination fees, airport transfers,
and the cost of activities and excursions are not
included except where specifically stated.
7) Activities and
Excursions
Descriptions of activities and excursions which
accompany the language courses are for guidance only,
unless specifically noted in the confirmation invoice.
Some activities may not run at all or may be substituted
by other activities. In low season, there may be no
activities organised at all.
8) Public Holidays
Where a course takes place during a public holiday, no
lessons will take place on that day and no reduction in
price will be given except where specifically stated.
Individual classes are usually rescheduled (but not
always) but group classes are usually forfeited. Please
consult a list of public holidays (although it is the
client's responsibility to check these since they are
often subject to change).
9) Booking and Payment
No contract is made between the Company and the client
and no booking is valid until the Company has issued a
confirmation invoice by post, fax or e-mail. (An e-mail
acknowledging receipt of an order does not constitute a
confirmation invoice.) The Company will issue this
confirmation invoice after it has received a completed
booking form and the first payment. If the full balance
of the holiday price is not paid by the due date shown
on the initial confirmation, the Company reserves the
right to cancel the client's booking and to impose the
cancellation charges, stated below.
10) Prices and Surcharges
The charges which make up the total holiday price plus
any applicable supplements and surcharges will be as
stated on our website (prices in any printed brochure
supplements, advertisements or other materials are for
indication only). The prices are valid for holidays
until further notice but are subject to change at any
time (prices for an online order may also be subject to
change if they are not accompanied by full payment or a
deposit - once a deposit or full payment is made, the
prices will not change, even if they are changed on the
website). If your company requires a VAT invoice, this
should be indicated at the time of booking. For guidance,
your holiday price may also increase because of
surcharges on the following items: governmental action
and adverse currency fluctuations. Should there be a
favourable currency fluctuation, the Company reserves
the right to leave prices unaltered. The prices shown on
our website were calculated at the end of 2008 on the
basis of then known costs and the exchange rates at that
time. So, any currency rate is a guideline only, and the
amount you are charged can depend on the exact exchange
rate at the time of payment.
11) Alterations by the
Company
The Company will do its utmost to provide the
arrangements that have been confirmed, but it must
reserve the right to modify or cancel any holiday,
course, accommodation or itinerary if unforeseen
circumstances arise. If the Company cancel or
significantly alter an essential element of the client's
holiday for reasons of Force Majeure, on or before the
date when the payment of the balance becomes due, the
Company shall inform the client as soon as possible and
shall offer them the choice of an alternative holiday of
at least comparable standard if available. If the
Company is unable to offer an alternative of similar
price, the Company will offer the nearest available
alternative and will refund the difference paid by the
client.
12) Liability of the
Company
While participating in this program you may be exposed
to certain risks. These risks include, but are not
limited to, accident and/or sickness without readily
available medical facilities, the forces of nature, acts
of war. By making a contract with us you are
acknowledging and assuming these risks. Participants in
any Company program waive any liability against the
Company and its employees, for any injury, loss, damage,
accident, expense or delay caused by or related to means
of transportation or lodging (including host families).
The participant understands that he/she is travelling
under his/her own responsibility (if a minor, the
parents or guardian assumes this responsibility) and
releases the Company and its employees from any
liability related to health and safety
. 13)
Alterations by the Client
If the client wishes to change their booking in any way
after the confirmation invoice has been issued, they
must inform the Company immediately, in writing, and the
Company reserves the right to charge 45 Euros per person
per change to cover the additional administration
involved, plus any additional charges imposed by schools
or other suppliers.
14) Cancellation by the Client, Visa Problems
and Refunds
If the client wishes to cancel their booking this must
be done in writing by the person who signed the booking
form or who made the online order. The letter has to be
sent by fax to the following Fax number: +34
933.171.254. The date of cancellation will be taken as
the date that the Company receives the letter by fax.
The amount paid as an account is non-refundable upon
cancellation by the client.
The cancellation charges are:
- 47 days or more before
the start date = 20% on total amount.
- between 33-46 days
before the start date = 40% on total amount.
- between 12-32 days
before the start date = 60% on total amount.
- between 1-11 days before
the start date = 100% on total amount
After a course
has started there is no refund for any
course, accommodation or other item booked.
It is the
client's responsibility to have a valid passport and all
visas required to enter the country in which the program
is taking place. Please give yourself sufficient time to
apply for any necessary visas. Only the consulate or
embassy of the country you are visiting can advise you
on the necessity of a visa and the time frame needed to
apply for it.
Please note: there may be a fee involved should you
require an invitation letter from the school in order to
apply for a visa to participate in a Company program.
Fees vary depending on the school you will be attending
and the advance notice of the request. You will be
informed at the time of request about any fees. Should
the original of an invitation letter from the school be
necessary, please leave a minimum of 4 weeks for it to
be sent by post. Any additional costs related to the
sending of an invitation letter will be the
responsibility of the student. Visa letters will only be
sent to you once full payment of your program fees has
been received.
Where a client
has made a reasonable attempt to obtain a visa for the
destination country within a reasonable timescale but is
unable to obtain the visa, all money and deposits will
be returned subject to a 100 Euros administration charge
on receipt of written confirmation from the relevant
consulate detailing the visa rejection (only original
documents will be accepted). Notification of visa
rejection must be made to the Company in writing and
sent by fax to the following Fax number: +34 933.171.254
at least 2 weeks before the start date of the course or
accommodation booking. The date of notification will be
taken as the date that the Company receives the letter
by fax.
In the case of cancellation, visa problems or any kind
of refund, the client will (also) be subject to the
following charges, depending on the method used to
provide the refund: 35 Euros for a bank transfer, 10
Euros for an international bank cheque, or 2.5% of the
total to a credit/debit card.
15) Early Returns
No refund will be given for early
returns. However, if you must cancel your program due to
a personal emergency or other unforeseeable cause,
please notify the Company in writing as soon as possible
prior to your departure from the program and we will
review your claim. The Company reserves the right to
make final decision on any refunds.
16) Descriptions
The Company honestly believes that all statements made
in its brochure or website are factual and correct.
Every reasonable effort has been made to describe the
schools and environs and to provide the amenities
described. The Company cannot therefore be held
responsible for any changes that become known after the
brochure was produced (up-to-date information can be
found on the website), nor can the Company accept
liabilities for happenings outside its reasonable
control. The Company undertakes to advise the client of
any material changes known to it prior to the client's
departure.
17)
Special Requirements
Any special
requests must be made to the Company by writing in the
booking form.
18) Insurance
Clients are
not covered against accident, illness, loss of personal
property or any other holiday risks. A holiday insurance
that covers against all holiday risks during the entire
holiday period is strongly recommended by the Company to
all clients.
19) General
Information
General
information is included in this website for help and
guidance to the client. Please read it carefully. The
contract incorporating these conditions shall be
governed by Spanish law and any matters arising out of
it shall be subject to the jurisdiction of the Courts of
Spain.
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